Delete your account

1. Open the Bee or Bee Driver app and sign in.
2. Go to Profile.
3. Tap Delete Account and confirm.

Your account is closed straight away and you are signed out on that device.

If you can no longer use the app, email ask@iambee.net with the subject Delete my account, from the email address or with the phone number registered to your account. Tell us whether it is a Bee or a Bee Driver account. We may ask you to confirm the request, then delete the account within 30 days and reply to let you know it is done.

When your account is deleted, we remove or anonymise:

• your profile: name, phone number, email address and photo;
• your saved addresses and contacts;
• your sign-in sessions and notification tokens;
• for drivers and merchants, the identity and business documents you uploaded, unless we must keep them by law.

This is completed within 30 days of the request. A deleted account cannot be restored.

We keep records of completed orders, payments, refunds and wallet (nectar) transactions, because we are required to for accounting, tax and fraud prevention. They are kept only as long as the law requires, normally up to seven years, and are no longer linked to an active account. Any wallet balance left in your account is forfeited when it is deleted, so please use or withdraw it first.

Email ask@iambee.net, call +673 8275233, or read our Privacy Policy.