Policy
Refund & Coverage Policy
Last updated 22 August 2025
This policy explains how returns, refunds, parcel coverage, and the Penjana Lite reimbursement work across Bee's services. It applies to everyone registered with ONZ Group Sdn Bhd.
Definitions
- Company
- ONZ Group Sdn Bhd, referred to as "we," "us," or "our."
- Bee Mobile App
- A mobile last-mile delivery app owned by ONZ Group Sdn Bhd.
- Customer
- An individual, company, or organisation registered to use ONZ Group Sdn Bhd's services.
- Device
- Internet-connected equipment (smartphone, tablet, computer, etc.) used to access the services.
- Service
- Products or services provided by ONZ Group Sdn Bhd.
- Website
- https://www.bee.com.bn
- You
- A person or entity registered with ONZ Group Sdn Bhd.
Return & Refund Policy
Customers may request returns or refunds within 30 days of the transaction date if they are dissatisfied or experiencing issues.
Wallet refunds
- A 5% service fee applies to wallet balance refunds.
- Delivery charges are deducted.
- Requests are made using the finance team's refund form.
- Processing takes 7 to 14 working days.
Store purchase refunds
- BeeMall purchases involve direct negotiation between the customer and the merchant.
- ONZ Group only intervenes in the event of a dispute.
Parcel Coverage
Pickups and deliveries made through the Bee app are covered up to BND 5,000.00 per item or parcel. To make a claim, contact our team with your order reference and proof of delivery (POD), which is available for every pickup and delivery in the app.
Penjana Lite Scheme Reimbursement
- A full annual subscription reimbursement is available upon scheme approval.
- Processing occurs within 14 working days after we receive your award letter.
- Payment is made via direct bank transfer.
Contact Information
Email ask@bee.com.bn or call +673 8275233 for any refund, coverage, or reimbursement enquiry.